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Business Process Analysis and Operations Manual for GIZ


Deutsche Gesellschaft für Internationale Zusammenarbeit

Within the framework of the Global Program Migration & Diaspora program, in November 2021, with the finance of GIZ (Deutsche Gesellschaft für Internationale Zusammenarbeit), a Business Process Analysis and Operations Management Manual was prepared for the State Programme for Reintegration of Returned Migrants.

Meetings with program managers were conducted to analyze business processes, formal documents were processed, interviews with program implementers were conducted, program beneficiaries were interviewed, and secondary research was conducted.

As a result, the business process analysis document includes a description of the effectiveness of the work performed during the planning, implementation and monitoring-reporting phase, challenges and recommendations for improvement.

In addition, the project has prepared an operation management manual and annex documents, which include the organizational structure of the program and an operations management map at the planning, implementation, and monitoring or reporting stages. The Operations Management Manual describes the processes related to the implementation of the State Programme for Reintegration of Returned Migrants.


Ecosystem Development, Digital Transformation



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